Refund and Cancellation

Dr. Stephanie's Programs and Memberships
 
Satisfaction Guarantee
I want to guarantee your 100% satisfaction and will work to ensure that you’re happy with your purchase ongoing. That said, I understand if you decide that the program/membership is not the right fit or the right timing, after all. Please read the Refund & Cancellation Policy below so you know what your options are should you choose to request a refund or cancellation.
 
Please notify [email protected] to request a refund from a program or to cancel your recurring payments.  The date on the email will be honored for the timelines described below.
 
For Recurring or Monthly Payments
If you’re on a recurring payment plan, you have within 7 days of purchase to try the program and request a refund if you find the program is not a fit for your needs. A refund will also cancel your access to the site.  (Exception:  any classes or lessons that were provided for FREE).
 
Should you want to cancel, you can do so at anytime, and you will not be billed again. If you decide within the first 8-30 days of purchase that the program is not a fit for you, simply cancel within those that time to avoid being billed again.  Cancelling after 7 days of initial purchase does NOT refund the current month’s payment (or previous month’s payment if you cancel before your current month’s billing day) because you had time to access the content during that time. Sounds fair, right?
 
 
For Paid-In-Full for a Program or purchased an Annual Membership
You have within 30 days of purchase to try the program and request a refund if you find the program is not a fit for your needs. A refund will also cancel your access to content within a program or membership. 
 

Single Purchase Pain Class Bundles and Workshops

 These programs are all pre-recorded.  You have within 7 days of purchase to try the program and request a refund if you find the program is not a fit for your needs. A refund will cancel access to the lessons and videos within the program that you purchased.
 
Continuing Education for Health and Wellness Professionals
 
You have within 7 days of purchase to try the program and request a refund if you find the program is not a fit for your needs. A refund within this timeframe will cancel access to the lessons and videos within the program that you purchased.